Victim Satisfaction Survey

STATUS: Completed
PROJECT LEADER:Moolman, BJ (Dr Benita)
OTHER TEAM MEMBERS: Reddy, D (Ms Deshanie), Veloen, J (Ms Juliana), Ngcobo, AS (Dr Sibongile), Van Rooyen, HE (Prof. Heidi)
DEPARTMENT RESPONSIBLE: ()

Abstract

To assess the level of satisfaction/dissatisfaction by victims of crime and violence on the services provided by the Criminal Justice System (CJS) departments. To assess various dimensions of satisfaction levels with victim empowerment services rendered through the VEP in order to improve the services provided by the Criminal Justice System. To assess victims, understanding of the various roles and responsibilities of the JCPS departments. To assess whether satisfaction levels on services rendered by the JCPS departments have improved since Victim Satisfaction Survey 2011. To explore various reasons for dissatisfaction with victims services and to identify areas that needs improvements.