Implementation evaluation of the Service Delivery Improvement Programme
OUTPUT TYPE: Research report- client
PUBLICATION YEAR: 2020
TITLE AUTHOR(S): C.Hongoro, E.Marinda, S.Rule, W.Lunga, C.Nwosu, Q.Mathentamo, M.Magampa, N.Lawana, K.Ramasobane, M.Ntlangula, Y.Majikijela, T.Masilela
KEYWORDS: EVALUATION, SATISFACTION LEVEL, SERVICE DELIVERY IMPROVEMENT PROGRAMME, SERVICE INDUSTRIES
DEPARTMENT: Developmental, Capable and Ethical State (DCES), Impact Centre (IC), Office of the CEO (ERM), Office of the CEO (OCEO), Office of the CEO (IL), Office of the CEO (BS), Impact Centre (PRESS), Impact Centre (CC), Deputy CEO: Research (DCEO_R), Office of the CEO (IA), Deputy CEO: Research (ERKC), Deputy CEO: Research (CGI)
Print: HSRC Library: shelf number 11368
HANDLE: 20.500.11910/15318
URI: http://hdl.handle.net/20.500.11910/15318
PUBLICATION YEAR: 2020
TITLE AUTHOR(S): C.Hongoro, E.Marinda, S.Rule, W.Lunga, C.Nwosu, Q.Mathentamo, M.Magampa, N.Lawana, K.Ramasobane, M.Ntlangula, Y.Majikijela, T.Masilela
KEYWORDS: EVALUATION, SATISFACTION LEVEL, SERVICE DELIVERY IMPROVEMENT PROGRAMME, SERVICE INDUSTRIES
DEPARTMENT: Developmental, Capable and Ethical State (DCES), Impact Centre (IC), Office of the CEO (ERM), Office of the CEO (OCEO), Office of the CEO (IL), Office of the CEO (BS), Impact Centre (PRESS), Impact Centre (CC), Deputy CEO: Research (DCEO_R), Office of the CEO (IA), Deputy CEO: Research (ERKC), Deputy CEO: Research (CGI)
Print: HSRC Library: shelf number 11368
HANDLE: 20.500.11910/15318
URI: http://hdl.handle.net/20.500.11910/15318
If you would like to obtain a copy of this Research Output, please contact Hanlie Baudin at researchoutputs@hsrc.ac.za.
Abstract
The Human Sciences Research Council (HSRC) was tasked with conducting an evaluation of Service Delivery Improvement Plans (SDIPs) that were implemented during the cycles of 2012???2015 and 2015???2018. The evaluation included the retrospective development of a Theory of Change (ToC) Model for the SDIPr and a review of SDIPs across national and provincial government departments during the two cycles. The evaluation thus assessed the quality of SDIPs in respect of their relevance to fulfil the intended outcomes; and the effectiveness; efficiency and sustainability of their implementation.-
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