Review of the Employee Satisafction Survey Questionnaire

STATUS: Completed
PROJECT LEADER:Davids, YD (Dr Derek)
OTHER TEAM MEMBERS: Govender, K (Ms Koshen), Yu, K (Dr Ke Yu), Pophiwa, N (Dr Nedson), Krishnan, EM (Ms Estelle), Viljoen, JH (Mr Johan)
DEPARTMENT RESPONSIBLE: Developmental, Capable and Ethical State (DCES)
RESEARCH OUTPUTS: Mpumalanga Office of the Premier: final report: employee satisfaction pilot survey questionnaire report, Kalafong hospital final report: employee satisfaction survey, Gauteng employee satisfaction survey report, Review of the employee satisfaction survey questionnaire

Abstract

"The Employee Satisfaction Survey (ESS) is a perception study which aims to identify issues which impact on the performance and productivity of public servants. It is designed to determine employees??? levels of satisfaction. A mandate from the 2007 South African Lekgotla instilled the need to create and conduct an ESS across Public Service departments. The following objectives, which inherently address the government???s goals for Public Service, are included in the Employee Satisfaction Survey: 1. To identify the factors that impact positively and negatively on performance and productivity of public servants. 2. Assess the level of employee satisfaction amongst public service workers 3. Assessing the effective utilization of human resources in the public service sector 4. To recommend remedial interventions and initiatives for improvements 5. The ESS aims to determine what needs to be done to improve the effectiveness and productivity of public servants/ people in the workplace. From a management perspective, the ESS would serve as a scientific investigation designed to measure utilisation of human resources, and how that affects organisational performance. The survey is also aimed at determining what needs to be done to improve the effectiveness and productivity of people in the workplace. DGSD implemented this pilot study to test the validity and reliability of the ESS survey instrument, and to revise the instrument accordingly for implementation across all government departments. The findings from the ESS will help DPSA to recommend remedial interventions and initiatives for improvements where necessary."

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