Review of the employee satisfaction survey questionnaire
OUTPUT TYPE: Research report- client
PUBLICATION YEAR: 2013
TITLE AUTHOR(S): Y.D.Davids, J.Viljoen, N.Pophiwa, K.Yu, J.Marco, C.Schwabe, A.Neethling, A.Bhagat
KEYWORDS: EMPLOYEES, SATISFACTION LEVEL
DEPARTMENT: Developmental, Capable and Ethical State (DCES)
Print: HSRC Library: shelf number 7944
HANDLE: 20.500.11910/2769
URI: http://hdl.handle.net/20.500.11910/2769
PUBLICATION YEAR: 2013
TITLE AUTHOR(S): Y.D.Davids, J.Viljoen, N.Pophiwa, K.Yu, J.Marco, C.Schwabe, A.Neethling, A.Bhagat
KEYWORDS: EMPLOYEES, SATISFACTION LEVEL
DEPARTMENT: Developmental, Capable and Ethical State (DCES)
Print: HSRC Library: shelf number 7944
HANDLE: 20.500.11910/2769
URI: http://hdl.handle.net/20.500.11910/2769
If you would like to obtain a copy of this Research Output, please contact Hanlie Baudin at researchoutputs@hsrc.ac.za.
Abstract
The study consisted of a documentation and literature review, which informed the revisions made to the original DPSA ESS questionnaire. The review of the literature showed that the Burke-Litwin model is a tool that expresses a high degree of reliability and validity in measuring employee satisfaction and organisational change in general. The revised ESS pilot questionnaire - supported by the theoretical framework of the Burke-Litwin model of organizational change - was therefore implemented in this study to determine whether it is a valid and reliable research instrument to assess employment satisfaction in the public sector in a South African context. Once the content validity of the questionnaire was established through expert approval, the final revised ESS questionnaire was piloted.-
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